Lines Overlapping

Music, travel, design and oddities.

Some email answers from the hydrafest folks

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Well, the good news is that the Hydrafestival people are at least answering their email… and on the weekend no less. Not much detail in their answers, but here’s what I asked and how they answered.

Q. Why was the event cancelled?

(No real answer)

"The event as originally scheduled with Fall Out Boy and friends will no longer be taking place, plans for postponement are in the works although we don’t have any specific information just yet so that’s all we can share. When information becomes available, it will be posted on www.falloutboy.com.”

Q. Will we get interest paid for the time our deposits were held?

(updated)

We also understand peoples frustrations surrounding the announcement however we will not be offering interest on the deposits.

[I say fair enough; it wouldn’t amount to very much money anyway.] 

Q. What are windows for likely new dates, if there are new dates?

"We simply don’t have any other information so unfortunately it’s not possible to give you a window of potential new dates." 

Q. What recourse do people have if they bought a non-refundable airplane ticket, since their paid-for trip insurance is now cancelled? …

"Trip insurance offered for the event covered only those items purchased within the Hydra Fest reservation (room, extra nights, ground transportation to and from Cancun Airport) and as such, flights were not covered by that policy (unless you were in the act of traveling to the event and incurred a flight delay, lost baggage, etc - in which case the policy could cover those types of situations). On the other hand, flights could be covered by a policy purchased via the airlines when purchasing flights. Generally speaking, flights purchased this far out typically are not categorized as non-refundable, but as I’m sure you know each airline has different rules on fares and changes so you would have to check with the airline." 

[This note about tickets booked now not being subject to non-refune rules? It’s simply not true; several people have messaged me to say they bought non-refundable tickets that require them to now fly to Mexico or somewhere else with that airline.]

Q. Why do some messages say the event is “postponed” and the others say “cancelled”?

(No real answer to this, but note careful wording of some of the other answers which described the “reservation” as cancelled but the “plans for postponement” as being in the works.)

Q. If the event is rescheduled, reassure us why should we rebook. Why should we trust Cloud 9 Adventures and Hydra Fest 2015 LLC given this fiasco of miscommunication? 

"All guests who were booked received contact information directly to their inbox to ensure communication and access to customer service and the reservations were cancelled automatically within one hour of notifying guests. We feel that this fast turnaround with the refunds, along with a confirmation of the refunded amount from a system generated invoice, would help instill the trust that you all had in the event from the beginning while also ensuring that all relevant information including ways of getting in touch were delivered personally." 

"I sincerely understand your concerns and frustrations. Just as Fall Out Boy and the other acts on the bill have toured for years and played countless shows, Cloud 9 has been offering travel services for these types of events with bands of all kinds for over 10 years. Sometimes things happen that are beyond anyone’s control and all we can do is our very best to meet the challenges. We are deeply sorry that this has inconvenienced the fans and speak on behalf of all of us with the band, the travel company and all in between when we say we hope to see you at a future event.

Respectfully yours, 
Hydra Fest”

Q. Why did you delete all the social media accounts and wipe clear the web site?

"I don’t have any information about the website or social media sites but the Fall Out Boy website/social media pages and the Cloud 9 website/social media pages remain active."

Note from me: There definitely used to be a Twitter account…

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which no longer exists…

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[This answer seems evasive in my opinion.]

So, I still stand by my song. :)

Cheers, @ParentAtTheDsco

http://patrickstumpkoala.tumblr.com/post/97330454015/also-not-once-did-they-say-in-the-email-that

patrickstumpkoala:

martinhardee:

patrickstumpkoala:

Also, not once did they say in the email that Hydrafest was cancelled, so those on Twitter that are “happy” about the secondhand exaggerations about it being cancelled (which it’s not) can really buzz off. Those that already had rooms are just going to get first access to the rooms again when the…

Think of the people from around the world who had postponed other plans, rearranged their schedules, booked flights to Mexico, tied up their money on deposits… it’s effectively “cancelled” for them. Even if there are new dates announced, who knows if they’ll work for everyone who signed up. This isn’t like a concert date in a your city that changes from a Friday to a Thursday; it’s a global event that fans made significant personal commitments around. The sleaziness of deleting all of their social media and most of their web site raises a lot of questions about Cloud9. I’m probably sticking to more reliable operators like Sixthman in the future.

I am one of those people from around the world that was going to Hydrafest.

The only thing that people could be having trouble getting refunds on would be plane tickets, because the website was crystal clear about what the traveler was responsible for, and travelers were responsible for getting to Cancun’s airport. And yes, that sucks. I’m fortunate that I didn’t already have plane tickets because I’m not flying to Cancun directly; I’m flying to LAX first to meet up with my friend, then we both would’ve flown to Cancun. But Hydra Fest isn’t responsible for my layovers. In the thoughts of a worst case scenario, it’s fortunate that this wasn’t announced any later, like after November 24th, when everyone needed to have their rooms 100% paid off and likely needed their plane information confirmed in order to get picked up by the shuttle.

Cloud 9 is the travel company involved, but they’re not hosting the event. Hydra Fest 2015 LLC is. Chances are that they’re not responsible for whatever happened for the date change. They’ve done everything they can at this point; refunding everything someone would’ve paid for - including optional items like insurance and shuttle transport to and from the airport - to which I received my receipt within an hour of the postponement email. This could be a blessing in disguise for some, who may have needed more time to pay for this event. Say that when the new dates are announced, the event is moved to July. Yes, this might not work for some and that’s really unfortunate. However, if the event moves to a time where many high school and college students are out of school, that opens up an opportunity for people who possibly couldn’t have gone to the April dates to go. In fact, if I take a personal spin on this, this very well could open up a door for another friend of mine to go as well, we’ll have to see what new dates are announced.

One day concerts get moved by months as well, and sometimes that forces the ticket holder to get a refund on the ticket. Sometimes, people make the choice to visit a concert in a different city, and they usually don’t get the travel money back if the concert is moved or cancelled for it. Unfortunately, that’s the risk involved with an event as huge as this, but we’re getting our money back for the fair majority of the event, which could be spent back into Hydra Fest when it is re-announced, or possibly many more concerts/travel plans if the new dates don’t work for them. Hopefully, Fall Out Boy’s next tour will reach them.

The reason for the change will likely be obvious when the changes are revealed. I do wish Hydra Fest were more public about it, if only for people to stop making a mountain out of an anthill. Speculation made since I made the post above leads me to believe that Hydra Fest might be renamed due to legal reasons. There’s another event called Hydra Fest out there that very well could’ve conflicted with FOB’s Hydra Fest, and it’s silly that this is happening now rather than back in July & August (maybe they thought they could because of the LLC registration, but maybe it didn’t work, I dunno, I’m not a business major), but if they legally can’t go with Hydra Fest anymore, that would be the most logical reason for being so quiet about this publicly. It doesn’t explain why DCD2 hasn’t said anything (which they really should, if possible) but again, the reason(s) will be obvious once they are revealed.

Other possibilities include an expansion to Hydra Fest that forced the dates to change (Say Cobra Starship is joining Hydra Fest, but it’s fact that Cobra’s opening for Fall Out Boy on their next tour. Perhaps they couldn’t avoid making their next tour in April, or at least close enough to Hydra Fest that it would be too much on Patrick’s throat. Expecting Hydra Fest to happen immediately after a tour would be foolish, but a tour usually does happen after an album release, which is currently estimated for early 2015.) Maybe they are changing hotels. Maybe they are changing locations from Cancun to somewhere else. That’s speculation at this point.

What’s fact is that there’s no reason to believe that Hydra Fest is cancelled outright. The people that needed to know got the email, and the people that got the email get first access into re-booking the rooms when the new dates are announced. Anyone who currently feels like the event is cancelled for them should probably hold out some hope until the new dates are announced. Who knows, the new dates might work out even better for them than mid-April.

The email also included the email address for Hydra Fest’s customer service, so if you want to take a shot in asking them why the dates needed to be changed, go for it. I can’t guarantee you’ll get an answer on that, especially if there’s legal conflicts with the name, but no one’s stopping anyone with questions from contacting them.

Some interesting points, but the bottom line is that this is LOT different from my buying a ticket to a show in another country (which I’ve done multiple times, and fortunately none of those have rescheduled).  This is a multi-day event, advertised as such, specifically beckoning fans from around the world to book. It is equivalent to a multi-day festival or scheduled cruise, in a (for most people) foreign country requiring significant planning by fans, under the imprimatur of bands we know and trust. And then, it is cancelled with no explanation and all of the social media deleted and web site wiped. Not an “anthill.”

I have a friend in Ireland who already paid for his non-refundable tickets and believed he was completely covered because he bought trip insurance… but cancellation email says “Because the event is being cancelled by Hydra Fest 2015, LLC any attempted travel insurance claims for flights would not be covered - therefore if you purchased travel insurance, the full policy amount is being refunded.” That completely sucks. Is it even legal? Potential eventualities like this were why he bought trip insurance in the first place!

In my case, we rearranged schedules for the entire family to get together for this event. This involved juggling work schedules for four people, plane tickets from different cities, passports, etc, etc.  

Other friends in other countries have similar stories to the above.

Yes, I know events get postponed or cancelled, but it’s horribly inconvenient and the way they did it seems nonchalant, like they basically don’t care about the fans who are supporting them; I likely won’t trust them again, especially when there are several other companies who manage to manage fan festivals with good contingency plans. (We had a great time on Sixthman’s Parahoy! last spring, and every aspect of the management and communication around Parahoy! — even when there were changes — was excellent. Even when Sixthman had trouble selling out GRAMMY Festival At Sea for this fall, they went to a contingency plan that allows them to share their cruise ship with non-festival attendees, so that the show goes on. They focus on fans, which I can’t say for Cloud 9 Adventures.)

Another question to everyone claiming that it’s not a cancellation: The first mail says “postponed” but the second mail clearly says the event is cancelled. The difference is important to people who might be trying to decide whether they should just vacation in Mexico anyway, or hold out for rescheduled dates.

The “name change hypothesis” is doubtful — there’s no need to cancel just to change the name. Frankly, Hydra Fest is a pretty stupid name anyway.  Paramore bass player Jeremy Davis came up with the names “Monumentour” and also “Parahoy!,” which were both pretty genius, so my advice to the proprietors would be to tap into Jeremy’s naming skills. No need to cancel.

As for the proprietors of the event — I can’t even tell who that is. My cancellation email comes from Cloud 9 Adventures, but throughout the email it refers to Hydra Fest 2015 LLC. And then at the bottom it’s signed by Cloud 9 again. And of course, the sponsorship announcements all showcase Pete’s DCD2, and talk about Fall Out Boy prominently. And all while this is going on, Pete is gleefully blogging about Circus magazine but stonewalling on any tweets about why the show isn’t happening. Frankly, the way it was handled makes me not want to trust any of them too much right now.

I do hope there’s not some sickness and tragedy that’s behind this, but even if there is, someone with the band or event management needs to says something reassuring. 

And yes, you can bet I will be emailing that “questions” address in the cancellation email. UPDATE: I emailed them and got some answers (but not much detail). I’ll put in another post.

P.S. Oh, I wrote a song: http://martinhardee.tumblr.com/post/97388266753/hydrafest-alone-forever-i-dont-know-where 

Hydrafest: Alone Forever!
I don’t know where you’re goingSince Hydrafest is no moreI don’t know where I’m goingBut I don’t think it’s Mexico!(and I said)
I was already checked in, but now @hydrafest is dead(it’s OK)It was the road to ruinNow I can afford groceries instead!
Cloud 9 (yeah!)Hope our VISA gets a credit (yeah)Otherwise we’ll be on reddit (yeah)Screaming at the top of our lungs, lungs, lungsWe were (yeah!)Supposedly insured (hah!)But it got canceled  with the tour (too)They must think we’re dumb, dumb, dumb, dumb.
They shut us down, before we could packNow we just want our money backKinda funny… gotta laugh… or not
And for my special recompense,All I ask is for Pete WentzTo play a house concert, at my place,Do you wanna? Yeah!
I don’t know where you’re goingSince Hydrafest is no moreI don’t know where I’m goingBut I don’t think it’s Mexico!and I saidI was already checked in, but now @hydrafest is dead(that’s fine)It was the road to ruinNow I can afford groceries instead!
P.S. Thanks to @MegLizzy_ for the line about groceries.

Hydrafest: Alone Forever!

I don’t know where you’re going
Since Hydrafest is no more
I don’t know where I’m going
But I don’t think it’s Mexico!
(and I said)

I was already checked in, but now @hydrafest is dead
(it’s OK)
It was the road to ruin
Now I can afford groceries instead!

Cloud 9 (yeah!)
Hope our VISA gets a credit (yeah)
Otherwise we’ll be on reddit (yeah)
Screaming at the top of our lungs, lungs, lungs
We were (yeah!)
Supposedly insured (hah!)
But it got canceled  with the tour (too)
They must think we’re dumb, dumb, dumb, dumb.

They shut us down, before we could pack
Now we just want our money back
Kinda funny… gotta laugh… or not

And for my special recompense,
All I ask is for Pete Wentz
To play a house concert, at my place,
Do you wanna? Yeah!

I don’t know where you’re going
Since Hydrafest is no more
I don’t know where I’m going
But I don’t think it’s Mexico!
and I said
I was already checked in, but now @hydrafest is dead
(that’s fine)
It was the road to ruin
Now I can afford groceries instead!

P.S. Thanks to  for the line about groceries.

http://patrickstumpkoala.tumblr.com/post/97330454015/also-not-once-did-they-say-in-the-email-that

patrickstumpkoala:

Also, not once did they say in the email that Hydrafest was cancelled, so those on Twitter that are “happy” about the secondhand exaggerations about it being cancelled (which it’s not) can really buzz off. Those that already had rooms are just going to get first access to the rooms again when the…

Think of the people from around the world who had postponed other plans, rearranged their schedules, booked flights to Mexico, tied up their money on deposits… it’s effectively “cancelled” for them. Even if there are new dates announced, who knows if they’ll work for everyone who signed up. This isn’t like a concert date in a your city that changes from a Friday to a Thursday; it’s a global event that fans made significant personal commitments around. The sleaziness of deleting all of their social media and most of their web site raises a lot of questions about Cloud9. I’m probably sticking to more reliable operators like Sixthman in the future.

Final Tailgate, Monumentour

Final Tailgate, Monumentour

Jack’s Mannequin

Jack’s Mannequin

Jan Hardee

—Let The Flames Begin

Let The Flames Begin narrated by Martin Hardee

What a shame
We all became
Such fragile, broken
things.

A memory remains — just a tiny spark.
I give it all my
oxygen,

To let the flames
begin

To let the flames begin.

Oh, glory.
Oh, glory.


This is how we’ll dance when,
When they try to take us down.
This is what will be

oh glory.

Somewhere weakness
is our strength,

And I’ll die searching for it.
I can’t let myself regret
such selfishness.


My pain and all the trouble caused,

No matter how long
I believe that there’s hope
Buried beneath it all and
Hiding beneath it all, and
Growing beneath it all, and…

This is how we’ll dance when,
When they try to take us down
This is how we’ll sing it.
This is how we’ll stand when
When they burn our houses down.
This is what will be oh glory.

Reaching as I sink
down into light.

Reaching as I sink
down into light.


This is how we dance when,
When they try to take us down
This is how we’ll sing it.
This is how we’ll stand when,
When they burn our houses down.
This is what will be oh glory.

- Hayley Williams

Jan Hardee

—Fences

"Fences" narrated by Martin Hardee

I’m sitting in a room,
Made up of only big white walls 

and in the hall

There are people looking through
The window in the door
they know exactly what we’re here for.

Don’t look up
Just let them think
There’s no place else
You’d rather be.

You’re always on display
For everyone to watch and learn from,
Don’t you know by now,
You can’t turn back
Because this road is all you’ll ever have.

And it’s obvious that you’re dying, dying.
Just living proof that the camera’s lying.
And o-o-open wide,
'cause this is your night.

So smile,
'cause you'll go out in style.

You’ll go out
in style.


If you let me I could,
I’d show you how to build your fences,
Set restrictions, separate from the world.
The constant battle
that you hate to fight,

Just blame the limelight.

Don’t look up
Just let them think
There’s no place else
You’d rather be.

And now you can’t turn back
Because this road is all you’ll ever have.

And it’s obvious that you’re dying, dying.
Just living proof that the camera’s lying.
And oh oh open wide, ‘cause this is your night.
So smile.

Yeah, yeah you’re asking for it
With every breath that you breathe in
Just breathe it in.
Yeah, yeah well you’re just a mess
You do all this big talking
So now let’s see you walk it.
I said let’s see you walk it.

Yeah, yeah well you’re just a mess
You do all this big talking
So now let’s see you walk it.
I said let’s see you walk it.

And it’s obvious that you’re dying, dying.
Just living proof that the camera’s lying.
And o-o-open wide, yeah oh oh open wide.
Yeah, o-o-open wide,
'Cause you'll go out in style.
You’ll go out
in style.

- Hayley Williams